Cancellations, Returns & Delivery

We want you to be happy with your order and so offer you a right to cancel your order and return the product in the circumstances detailed below.

In addition to your normal legal rights referred to below, we offer a Watertight Guarantee. If you are not happy with your purchase, simply return it to us, unused and in its original packaging, within 60 days, for a full refund or replacement. The Watertight Guarantee does not apply to:-

products which have been personalised to your requirements, for example where a name or a photograph supplied by you has been added to a product
videos, CDs, tapes or computer software once you have opened them
perishable products (e.g. food and flowers)
periodicals or magazines.

If you receive damaged products or the wrong product is sent to you or we supply you with a substitute for a product which is unavailable and you do not want the substitute, you should notify us as soon as possible. You may return the products and a replacement or full refund will be provided. To arrange please contact our customer services department on 0845 126 6999.

You also have a statutory right to cancel your order for products purchased from this site by notifying us in writing within 7 working days of you receiving the product (i.e. 7 days not including weekends and bank holidays and starting the day after we deliver the product). You must take reasonable care of the items until they are returned to us and must not use them.

This right to cancel does not apply to:-

products which have been personalised to your requirements, for example where a name or a photograph supplied by you has been added to a product
videos, CDs, tapes or computer software once you have opened them
perishable products (e.g. food and flowers)
periodicals or magazines.

If you want to cancel your order before you receive the product or wish to discuss the return of any item, please contact us by email, telephone or post – see Contact us for our details.

If you want to cancel your order once you have received it, fill out the accompanying delivery slip, package the relevant item securely and send them both to us at RNLI (Sales) Ltd, Returns Department, 760 Thorp Arch Trading Estate, Wetherby, West Yorkshire, LS23 7BJ. For your protection, we recommend that you use a recorded-delivery service. Until the product is returned to us, you must take reasonable care of it and ensure that it is returned to us in a re-saleable condition.

Remember, if you want to exercise your statutory right to cancel, you must send us your written notice within 7 working days of the date you receive the product. However, our Watertight Guarantee allows you to return most goods for a refund within 60 days.

Please note that you will be responsible for the costs of returning the product to us unless we deliver the item to you in error or it is faulty or if we have supplied you with a substitute product. If we do not receive the product back from you with the delivery slip within 21 days of you cancelling your order then you must make the products available for collection and we may arrange for them to be collected. If so, the cost of collection will be deducted from the price you paid before issuing you with a refund.

If you cancel your order in accordance with the above provisions, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. Note – to seek a refund under our Watertight Guarantee you must return the products to us.

This Returns and Cancellations Policy does not affect your statutory rights. For information on your statutory rights visit the Department of Trade and Industry's Consumer Gateway web site at www.consumerdirect.gov.uk.

We aim to deliver your order within 14 days but at peak times you should allow up to 21 days. For goods marked DD and personalised items please allow 28 days for delivery. N.B. For Republic of Ireland, we must have a telephone number for delivery purposes. If you have not provided a postcode or the address provided is inadequate in any way, we do not accept responsibility for late or non delivery.

Delivery Times

Monday to Friday, 7.30am to 5.00pm

Delivery Charges

UK Mainland - £4.95

Republic of Ireland & the Channel Islands - £9.95

Rest of EU – £24.45

Rest of World - £34.45